Returns, Refunds, Warranty & Exchange Policy
This Return, Refund, and Exchange Policy outlines the terms and conditions for returns, refunds and exchanges for products offered by Harmony & Flow Within in Australia. I am committed to providing you with an enjoyable shopping experience and ensuring your satisfaction with the products and services I offer. Please read this Policy carefully before making a purchase.
Returns
Returns for Faulty Products: If you receive a Faulty Product, you are entitled to a return. The following conditions apply:
-
You must notify Harmony & Flow Within, within [5] days of receiving the Faulty Product.
-
All faulty returns must be applied for via email to info@harmonyandflow.com.au. The email must include the following:
-
A description of the fault - how is it faulty​
-
Photos to support the claim.
-
Photo of the original purchase receipt or receipt number.
-
-
The product will be assessed and, if it is confirmed as faulty, offer an exchange (of equal value & if in stock), a full refund, or store credit, as chosen by you.
-
Once approved you will be notified via email and with further instructions on returning the product back.
-
The product must be in its original condition and packaging.
-
If the original Satchel was kept it can be re-used to send the product back with a label that will be provided to you.
-
The return must include all original accessories and documentation.
-
Once the product is received it will be properly assessed again and allow upto 5 days for your chosen option of exchange or full refund to be processed.
​​
Returns for Change of Mind: Harmony & Flow Within understands that sometimes your circumstances change. If you decide to return a product for a Change of Mind, the following conditions apply:
-
You must notify Harmony & Flow Within, within [5] days of receiving the product.
-
The product must be in its original condition and packaging.
-
The return must include all original accessories and documentation.
-
You are responsible for the return shipping costs.
-
A store Credit or exchange for something else (of equal value of the product) is provided upon receiving the returned product in its original condition, excluding shipping fees. Shipping costs are not refundable and not included in any credits.
-
Due to hygiene reasons earrings are not returnable for exchange, refund or store credit unless the item is faulty.
-
Any items used, not in its original or re-sellable packaging, will not be eligible for a store credit or exchange.
​​
Refunds
Refunds for Faulty Products: The following conditions apply:
-
You must notify Harmony & Flow Within, within [5] days of receiving the Faulty Product.
-
All faulty returns must be applied for via email to info@harmonyandflow.com.au. The email must include the following:
-
A description of the fault - how is it faulty​
-
Photos to support the claim.
-
Photo of the original purchase receipt or receipt number.
-
The product will be assessed and, if it is confirmed as faulty, offer an exchange (of equal value & if in stock), a full refund, or store credit, as chosen by you.
-
Once approved you will be notified via email and with further instructions on returning the product back.
-
The product must be in its original condition and packaging.
-
If the original Satchel was kept it can be re-used to send the product back with a label that will be provided to you.
-
The return must include all original accessories and documentation.
-
Once the product is received it will be properly assessed again and allow upto 5 days for your full refund to be processed.
​
Refunds for Change of Mind:
-
You must notify Harmony & Flow Within, within [5] days of receiving the product.
-
The product must be in its original condition and packaging.
-
The return must include all original accessories and documentation.
-
For Change of Mind, a store credit or exchange for something else (of equal value of the product) is provided upon receiving the returned product, excluding shipping fees.
-
Shipping costs are not refundable and not included in any credits.
-
Due to hygiene reasons earrings are not returnable for exchange, refund or store credit unless the item is faulty.
-
Any items used, not in its original or re-sellable packaging, will not be eligible for a store credit or exchange.
​​
​Exchanges
-
If a Customer wishes to exchange a product for another item, they must notify us within [5] days of receiving the original product.
-
The product to be exchanged must be in its original condition and packaging.
-
The Customer may need to pay the price difference for the new item if applicable.
-
We will process the exchange once the original product is received and verified to be in its original packaging and unused.
​​
Exceptions
Certain products or services may be exempt from this Policy, and specific terms and conditions may apply. These exceptions will be clearly communicated to the Customer at the time of purchase.
​
Contact Information
For inquiries or assistance regarding returns, refunds, or exchanges, please contact Harmony & Flow Within at:
​
Policy Updates
Harmony & Flow Within reserves the right to update this Policy at its discretion. You will be notified of any changes through our website or via email.
​
By making a purchase from Harmony & Flow Within, you acknowledge and agree to abide by this Return, Refund, and Exchange Policy. This Policy is in compliance with Australian Consumer Law and does not affect your statutory rights.
​
Harmony & Flow Within
10 Bunker Street Minchinbury NSW 2770
​